The Intelligent Customer Support Journey Master Class with Quest Software

80 percent of brands think they provide a great customer experience - but only 8 percent of their customers agree. To reduce support costs and increase customer satisfaction, it’s time to rethink the customer journey.

Quest Software recently tackled this challenge head on by not only launching a new feature on their support website to offer training content for customers, but increasing consumption of the training content through recommendations and knowledge based search.

Join us for an informative webinar to hear from Jerid Johnson, Sr. Director, Worldwide Technical Support and Service Operations at Quest Software talk about the three key features Quest introduced and improved on their support portal, and the results that went along with them.
Alfred Hahn

Executive Director at Association of Support Professionals

Jerid Johnson

Sr. Director, Worldwide Technical Support and Service Operations at Quest Software

Judith Cardinal

Senior Customer Success Manager at Coveo