On-Demand Webinar
Scaling Relevant Support at Salesforce
Duration: 30 minutesHow Salesforce uses search & AI to deliver effortless self-service experiences - at scale.
How do you live up to customers' expectations for effortless support when you are THE customer experience company?
Join Madhav Thattai, VP Operations & Strategy at Salesforce, as he shares insights on what it takes to create relevant support experiences serving tens of millions of engagements each year. You'll learn the building blocks of a personalized yet scalable global support strategy, and how Salesforce approaches search & AI as the foundational elements of the digital experience.
You will learn:
- The foundational recipe for building an intelligent and scalable digital customer support strategy
- Salesforce's journey to more relevant and personalized self-service experiences that now drive case deflection and tremendous efficiency gains.
- What's ahead in Salesforce's support strategy roadmap and how they are using AI to future-proof their digital experiences