Rethinking Relevance Roundtable:
Optimize Your Omnichannel Service Strategy
Duration: 60 minutesYour customers have consumer-like expectations. They want digital experiences that are relevant and consistent. Service leaders like you need to deliver across the service journey or else risk losing customers, quickly.
Watch this session to hear industry experts discussing building and optimizing an omni-channel approach to customer self-service that includes channels like social, communities, knowledge bases, chat and chat bots.