Rethinking Relevance Roundtable:

Optimize Your Omnichannel Service Strategy

Duration: 60 minutes

Presented By:

John Ragsdale

VP of Research, Technology and Social

TSIA

Bonnie Chase

Director, Product Marketing at Coveo

Patrick Martin

Senior Director, Technical Support

Coveo

Your customers have consumer-like expectations. They want digital experiences that are relevant and consistent. Service leaders like you need to deliver across the service journey or else risk losing customers, quickly.

Watch this session to hear industry experts discussing building and optimizing an omni-channel approach to customer self-service that includes channels like social, communities, knowledge bases, chat and chat bots.

You'll also learn about about the measurable impact an omni-channel strategy has on different business areas, including effort, speed, cost and customer satisfaction.