Knowledge Management Best Practices for a Successful Customer Support Experience

Join The Technology & Services Industry Association's (TSIA) John Ragsdale as he shares industry data on the current state of knowledge management (KM) and its impact on customer support. This webinar also includes a detailed knowledge management case study presented by Darragh Perrow and Alex VanFosson from OSIsoft who discuss the company’s valuable knowledge transformation journey.

Information covered includes:

• Key findings from TSIA's 2020 Knowledge Management Survey
• The critical role of company culture in KM success
• OSISoft's Transformation to KCS
• Best practices for implementing KCS and AI-powered search