On-Demand Webinar
How XERO Improves the Customer Experience by Increasing Agent Proficiency
Duration: 41 min
Presented by:
Ben Gilmore
Business Analyst, Xero
Hannah Griffith
Business Improvement Specialist, Xero
Paul Knight
Customer Success Manager, Coveo
Xero just passed their 1 million subscriber mark and show no signs of slowing down. With this type of growth they needed to enable scalability, improve efficiency & build a vibrant and engaging community for their customers.
Learn more about Xero’s journey, the lessons they’ve learned to-date and what’s next as they work to create personal, relevant moments at every touchpoint of their customers' experience with AI-powered search.
Watch this webinar replay to learn how Xero has:
- Gained visibility into what content their agents find most useful
- Enabled agents to solve complex issues without escalation - resulting in increased agent proficiency and customer satisfaction
- Personalized the agent experience, at scale
