How XERO Improves the Customer Experience by Increasing Agent Proficiency

Duration: 41 min

Xero just passed their 1 million subscriber mark and show no signs of slowing down. With this type of growth they needed to enable scalability, improve efficiency & build a vibrant and engaging community for their customers.

Learn more about Xero’s journey, the lessons they’ve learned to-date and what’s next as they work to create personal, relevant moments at every touchpoint of their customers' experience with AI-powered search.

Watch this webinar replay to learn how Xero has:

  • Gained visibility into what content their agents find most useful
  • Enabled agents to solve complex issues without escalation - resulting in increased agent proficiency and customer satisfaction
  • Personalized the agent experience, at scale

Presented by:

  • Ben Gilmore

    Business Analyst, Xero

  • Hannah Griffith

    Business Improvement Specialist, Xero

  • Paul Knight

    Customer Success Manager, Coveo