AI in Action at F5 with Coveo

Hear from Rob Rathwell, Vice President Customer Success at Coveo, and Laurel Poertner, Senior Director of Digital Services at F5 about how implementing Coveo’s AI-powered solutions boosted F5’s self-service success rate by 11%.

Self-service platforms powered by AI enable customers to find answers faster and more accurately, reducing the strain on human support agents and improving customer satisfaction. By leveraging AI, F5 saw a reduction in case submission rates and higher engagement with its self-service portal. Watch to learn more.