A Masterclass in AI-Enabled Support Transformation

Duration: 44 minutes

Customers expect effortless, individualized interactions—on websites, in apps, and on the phone—and the companies who manage to leverage AI to meet these expectations are reaping business benefits and gaining competitive ground.

In this 45-minute masterclass on support transformation, learn the steps that Relativity, a leading e-discovery software provider, took to create a more effortless service experience that has increased customer self-service success, reduced case resolution time by 33%, and empowered agents to do more meaningful work.

Join Relativity senior manager of operations Jessica Ruvalcaba and TSIA vice president of Support Services Research, Judith Platz, to learn how you can:

  • Use AI to harvest data and customer intent, and stitch together experiences that are effortless and relevant for customers.
  • Create a culture and practice of knowledge sharing that will improve the customer and employee experience.
  • Get meaningful analytics to measure and continuously improve the customer experience.