AI Meets CX: Top Trends to Drive Service Success in 2025

Overview

Chapters

Transcript

As customer experience evolves rapidly, organizations are under pressure to deliver more personalized, efficient, and proactive service. The rise of generative AI and omnichannel strategies promises to revolutionize CX, but success depends on leveraging the right technologies and proving tangible ROI.

In this interactive session, Shep Hyken, a leading customer experience expert, and Gavyn McLeod, Coveo’s Lead Product Marketing Manager, will dive into the top trends shaping CX in 2025. Together, they’ll explore:

How generative AI is driving smarter self-service and boosting agent productivity.
The role of omnichannel strategies in delivering seamless, personalized experiences.
Ways to redefine benchmarks for success and achieve measurable ROI.

You’ll learn how forward-thinking organizations are transforming customer experience through live examples of personalization and measurable outcomes, all while addressing critical challenges like data privacy and governance.

Discover how to capitalize on 2025’s trends and align your strategy with evolving customer expectations. This is your chance to see the future of CX come to life.