Personalization at Scale with Machine Learning The Xero Story

Nigel Piper, GM Customer Success at XERO shares his insight on how they were able to offer personalized, proactive customer support while sustaining high growth using Coveo’s AI-powered search and machine learning to put the right content in user’s hands at exactly the right moment.

Presented by:

  • Nigel Piper

    Executive General Manager at Xero