Case Study video

Personalization at Scale with Machine Learning

The Xero Story

Presented by:

Nigel Piper

Executive General Manager at Xero

Nigel Piper, GM Customer Success at XERO shares his insight on how they were able to offer personalized, proactive customer support while sustaining high growth using Coveo’s AI-powered search and machine learning to put the right content in user’s hands at exactly the right moment.