Hello, everyone. Thank you for joining us today on our session delivering omnichannel self-service experiences. I'll be your host. My name is Bonnie Chase, and I'm on the product marketing team here at Coveo. Today's conversation will feature Laurel Portner, director of knowledge at f five and Jeff Harling, AVP of Global Self Service at RingCentral. Before we get started, a couple of housekeeping items, first, everyone is in listen only mode. However, we do want to hear from you. We are taking questions at the end of this session. So if you have any, please feel free to enter them in the Q and A portion on your screen. Today's session is being recorded. So you should be receiving that recording within twenty four hours after the session. We are also live tweeting this session on so don't be shy. Join the conversation using the hashtag self-service for the next forty five minutes. Alright. So let's get started. I wanna start by doing a couple of introductions. So why don't we, hear a little bit about you and your organization starting with Jeff, why don't you tell us a little bit about yourself? Thanks, Bonnie. So great to be here. Thanks you guys for joining us So my name is Jeff Harling, ABP, a global self-service for RingCentral. Been with the company for a little over two years. The the space we manages, all of our digital support entry points, which includes, our, our web experience, our mobile experience, all of our, digital tools such as our chat bot AI, search engine, search engine optimization, and, importantly, our content. Knowledge base and user documentation. Hi, everybody. My name is Laurel Partner, and director of Knowledge Services for FIVE. I've been here for a little over a year, and knowledge services, heads up the support experience and knowledge management functions within f five global support services. Awesome. And yeah, this is exactly why we wanted to bring the two of you into this conversation. We know, that customers are are using multiple channels we know that experience matters now more than ever. And what's really important is that as we, you know, in service continue to provide different opportunities for customers to interact with us. There needs to be a more holistic strategy behind it, which is which is really what is the goal of an omnichannel strategies, that holistic approach. So for for the audience, you know, what we wanna do today is really cover a few different areas so that whether you're new to, whether you're new to self-service or the omnichannel approach or you're you're in the weeds today, we wanna make sure that you have plenty of information to help you navigate this.