I'm not sure I could pick a favorite thing about Coveo because there's so many different aspects about what I enjoy about the product, about the solution, and really about the company and the people in the company. Ellucian is a software and services company serving the higher education market space. So colleges and universities around the world will use our software to run their institutions. So think of it as an ERP solutions for universities and colleges. We understand the importance of being current on technology, being current and offering new, improved experiences to your customers. They expect it, we expect it. The customer experience that we offered, I'll say in the past tense to customers, was fractured, fragmented, disjointed. We did not have an enterprise search. We did not have Coveo in place that was frustrating to our customers and just generally a poor experience. And so the beginning of our journey was to really understand what our customers' needs are because ultimately you always have to listen to customers. Customers will give you their feedback. Customers will inform your roadmap. They will inform your journey and where you should be headed. And we have a best of breed digital experience. We have a number of solutions within our ecosystem, all of which are great at what they do, But It's a siloed approach. So, Coveo brings to the table the opportunity to bring all of that together and for us to stitch these best of breed solutions together in a meaningful way, bring relevant content, bring it to a personal level, and offer an experience that is far and above what we had before. It's all about relevance. It's all about content that is going to be meaningful to the individual. Without it's noise. The importance of bringing this together in a cohesive way is customers should not have to know where information is. It's irrelevant. Put it together in a logical, easy to use way, in a state of the art UI, give them a great experience, they don't need to know anything about where it's coming from. Caveo is the great unifier of all of that. And we've done some incredible work through the partnership with Coveo. We've completely reimagined our digital support experience, given more information to customers, more meaningful information to customers. So this journey has been three, four years in the making and every year we continue to improve it. And with Coveo, we're just taking it far and above where we could ever imagine.

Developing a State-of-the-Art Experience at Ellucian

Discover how Coveo’s AI-powered search technology has empowered Ellucian, a higher-education software company, to stitch together the digital experiences of its solutions to deliver the most relevant information to their customers, at every interaction.

You’ll learn how Ellucian was able to enhance the ability of their customers to find the right information on their first time searching, which lead to a 38% improvement in case deflection, and a 76% decrease in searches that rendered no results.

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