Relevance Report 2022: Ecommerce

Are Retailers Closing the Experience Gap?

Slow site? Bad navigation? Irrelevant search? Shoppers’ patience — and brand loyalty — is at an all-time low while expectations are soaring. We surveyed 4,000 consumers. See where they’re feeling let down, spot opportunities, and plan your strategy to capture the hearts, minds, and wallets of today’s (and tomorrow’s) shoppers.

Key findings from the report:

See where people are starting their shopping journey
Shoppers’ dilemma: Personalization or Privacy?
How much more is a better experience worth?

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Are Retailers Closing the Experience Gap?

Key findings from the report:

Discover why AI is crucial to making your brand experience relevant

Register to access the report

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