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Leverage Coveo for KCS Success

Learn the basics of how creating a knowledge sharing culture is critical to understanding content health and gaining insight on the self-service journey.

During the session, certified trainer of Knowledge Centered Service v6 Practices, Laurel Poertner, will dive into:

  • Gaining insight into the self-service journey
  • An overview of KCS v6℠
  • Evaluating content health
  • Process integration
Back to the on-demand webinars

Leverage Coveo for KCS Success

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