Best Practices for Building a Community for Support & Self-Service

Your community may remind you of your university library. An abundance of great content to be found – but no easy way to access all that knowledge. In the end, it all comes down to search - it’s how your users interact with your community in order to find what they need. Making content discoverable wherever it resides for your members can feel like a Herculean task, but it doesn’t have to be.

Watch this webinar replay, with real life examples from brands like Adobe, Logitech and Salesforce, to learn six proven ways to:

  • Drive engagement and self-service success by delivering relevant and proactive answers.
  • Leverage the insights from your member interactions to continuously improve your content.
  • Create intuitive search experiences that connect your members with answers, faster.
Back to the on-demand webinars

Best Practices for Building a Community for Support & Self-Service

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