Ineffective search within your KM system can be costly for your organization, knowledge workers, and customers. Not only does it waste time for the user searching, but it means the content your team spent time creating doesn’t get into the right hands when it should. It can also increase the number of calls to your customer support desk or IT teams, slow down operational efficiency, and disrupt the customer experience. Lastly, if your teams can’t find the right information, they may operate using the wrong information which can cause internal and customer-facing problems.