Session # 1 : Service

Apr 02, 2024

April 2, 2024 11:00 AM EDT / 8:00 AM PDT | 30 minutes

Bonnie Chase
Senior Director, Service Marketing
David Attalah
Product Manager, Service

Deliver seamless, relevant customer service across all channels with our latest in-product features and proven generative innovations. Augment agent proficiency with enhancements to Coveo for Salesforce, including GenAI for improved agent experiences. Elevate global service experiences with our new, multi-language conversational improvements to generative answering – boosting self-service success and CSAT while reducing cost-to-serve.

Session # 2 : Website

Apr 04, 2024

April 4, 2024 11:00 AM EDT / 8:00 AM PDT | 30 minutes

Kerri-Anne Beech
Sr. Product Marketing Manager, Coveo
Michel Ferry
Sr. Product Manager

Learn how to deliver an end-to-end digital CX with our latest advances in generative answering and AI search relevance. Create intuitive, relevant search experiences with enhanced UI builders and improved connectivity. Capture high-intent inbound leads with new updates for GenAI and continuously improve the user journey with new event reporting capabilities. Deliver the cohesive, multi-site digital experiences your customers crave!

Session # 3 : Ecommerce

Apr 09, 2024

April 9, 2024 11:00 AM EDT / 8:00 AM PDT | 30 minutes

Anthony Delage
Group PM, Commerce
Olivier Tetu
Product Manager Commerce ML & Analytics

GenAI has the power to augment shopping and buying experiences globally. Learn about our new generative answering capabilities, including semantic understanding and retrieval functionalities to provide dynamic and natural responses to shoppers. Discover our latest AI ranking innovations built to optimize business metrics and balance personalized relevance. Leverage our latest merchandiser-friendly features across the customer journey today.

Session # 4 : Workplace

Apr 11, 2024

April 11, 2024 12:00 PM EDT / 9:00 AM PDT | 30 minutes

Patricia Petit Liang
Platform Marketing, Coveo
Mukulika Dey
Product Manager

Augment digital employee experiences across your existing systems with one platform! Join us to learn how to build a more relevant and connected workplace with the latest GenAI and connector innovations. Give workers accurate answers with conversational GenAI. Make knowledge discovery easy with our new search UI and page building updates. Learn how to leverage analytics data further and help employees self-service effortlessly.

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