Why Do Retail Banks Struggle With Search Relevance?

In COVID-19’s wake, digital transformation for financial services is paramount. Yet a majority struggle with providing great search in their customer service. We surveyed 100 self-identified financial services tech professionals to find out why, and offer solutions to those problems.
Why Banks Struggle with Enterprise Search

Why does search relevance matter in banking?

  • 96%
    of consumers say a negative experience affects whether or not they would buy from a firm again
  • 86%
    of finserv companies say their consumers expect search as good as Google’s

In this ebook, you’ll learn:

  • The biggest issue that still plagues most banking institutions – and why it still exists
  • Hesitations around implementing innovation and how to soothe them
  • That the biggest gap isn’t a technology or data hurdle
  • 4 tactics to use in your search relevance strategy and achieve higher conversions

Get Started with Your Ebook

Download the eBook

By submitting this form, you agree to the processing of your personal information by Coveo Solutions Inc. and affiliates as detailed in our privacy policy.

Thank you

drift close

Hey 👋! Any questions? I can have a teammate jump in on chat right now!

drift bot