7 Best Practices for Intelligent Self-Service

How to Deliver Intelligent Customer Self-Service

How to Deliver Intelligent Customer Self-Service

  • Provide a single source of truth where customers can securely access self service content from their knowledge base …without the need of a system overhaul (Best practice #1)
  • Deploy dynamic self-service features to help your customers easily find answers to their questions (Best practice #2)
  • Proactively provide customers with content recommendations while reducing inbound volume…and decreasing cost-to-serve (Best practice #3)
  • Deliver personalized support powered with AI to your customers, partners and employees and make them successful (Best practice #4)
  • Proactively suggest ‘next best’ content with Machine Learning to increase customer adoption and engagement…as well as potential upsells (Best practice #5)
  • Reach the customer in the product itself to increase usage and gain control over the customer experience (Best practice #6)
  • Foster a culture of continuous improvement by monitoring performance, identifying content gaps, and ensuring the information remains helpful and accurate (Best practice #7)
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