The 5 Relevance Secrets

How to Make Customer Service KPIs Soar

Coveo research dives into how to raise its most successful customers CSAT/self-service success — while decreasing case resolution time.

Coveo dug into its customer data to analyze what set the high adopting, digital transformation leaders apart from the rest. Leveraging technology is only part of the equation, driving high adoption of the technology is key to impacting business results.

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