6 Ways ITSM Leaders Transform Employee Experience Using AI

You don’t have to choose between systems and employees.

Here’s how you can use AI-powered search, knowledge recommendations and GenAI to create a more productive workplace.

In this ebook, explore the 6 ways ITSM leaders can overhaul employee experience by modernizing their systems with AI search, knowledge and generative answering.

Learn to transform employee experiences by:

• Connecting them with enterprise-wide knowledge across their workflow
• Driving self-service with unified searches (across Salesforce & ServiceNow)
• Reducing HR & IT tickets and search time using GenAI
• Gaining insight into employee behavior to continuously improve their experiences

While ITSM leaders have a large area of responsibility focused on keeping systems up and running - they also have the potential to empower employees!

AI-powered search and knowledge could be the answer to your employee productivity problem.