Ebooks
How AI Builds Trust with Digital-First Consumers
Any interaction that falls short of expectations could lead to reputational fallout – an erosion of brand loyalty that could come back to hit bottom lines.
In this report, you’ll find strategies to help you avoid turning your customers into these statistics:
- 96% of consumers say a negative customer experience will affect whether they return to that brand again
- 76% would abandon a brand after three negative service experiences
- 12% would go elsewhere after just one negative service experience
Inside, you’ll find insights like:
- The audacious way Tesla uses a certain product channel to become indispensable to their audience – that you can leverage, too
- The exact “kind” of AI 52% of consumers like yours are interested in
- How brands who understand their customers will gain cost efficiencies
