Guide to Boosting the Success of Your ServiceNow Customer Workflows

What You'll Learn:

  • How to unify content access in order to conquer fractured digital experiences and data silos
  • How to create intuitive and intelligent self-service experiences
  • How to reduce agent effort and featured knowledge recommendations directly in your ServiceNow workspace
  • How to capture intelligence from the complete customer journey across digital channels to get actionable analytics

The Power of Intelligent Customer Experiences

  • +84% 1st contact resolution at Tyler Technologies
  • $18M Annual case deflection cost savings at Tableau
  • +20 pts Customer Net Promoter Score at Xero  

Ready for the New Digital Support Reality?

In order to stay competitive, your business needs to deliver self-service experiences that are unified, meaningful, and effortless. By implementing the 6 steps outlined in this guide, you can serve your customers more efficiently and boost agent productivity within your ServiceNow workflows.

Start Building Intelligent Customer Experiences

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