Ebook
Guide to Boosting the Success of Your ServiceNow Customer Workflows
What You'll Learn:
- How to unify content access in order to conquer fractured digital experiences and data silos
- How to create intuitive and intelligent self-service experiences
- How to reduce agent effort and featured knowledge recommendations directly in your ServiceNow workspace
- How to capture intelligence from the complete customer journey across digital channels to get actionable analytics
The Power of Intelligent Customer Experiences
-
+84%1st contact resolution at Tyler Technologies
-
$18MAnnual case deflection cost savings at Tableau
-
+20 ptsCustomer Net Promoter Score at Xero
Ready for the New Digital Support Reality?
In order to stay competitive, your business needs to deliver self-service experiences that are unified, meaningful, and effortless. By implementing the 6 steps outlined in this guide, you can serve your customers more efficiently and boost agent productivity within your ServiceNow workflows.
