Customer Experience or HIPAA Compliance? Finally, You Don’t Have to Choose

Increased scrutiny, auditing, and fines are mounting for healthcare entities that are not HIPAA compliant. Invest in an environment that helps you meet necessary standards — while delivering the seamless experience customers expect.

• You have the data you need to personalize. Website analytics, sale statistics, claims processing, wearable technologies, and search trends can all contribute to a fuller picture.
• But the list of PHI seems endless. Just in February 2025, the U.S. Department of Health and Human Services levied a $1.5 million civil money penalty against Warby Parker in a HIPAA cybersecurity hacking investigation.
• Invest in a compliant environment that meets all needs. Coveo AI helps health providers and insurers member and patient service by providing HIPAA-compliant sites that map better health journeys through the use of safe and secure AI-powered insights.