Case Deflection and Self-Service Success Proven approaches to reducing customer service case volume and improving the customer experience

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Self-service options are preferred when it comes to service and support, which is why offering great self-service has become the single biggest priority for support leaders around the globe. Customers want to be empowered to find the information they need so they can do more on their own and organizations want to be able to measure the impact of their self-service programs so they can continually improve. This eBook helps to meet both demands.

In it, we explore:

  • The evolution of self-service
  • How leading organizations are using Intelligent Search and Proactive Insights on their communities and portals
  • Key capabilities in making case deflection and self-service success achievable and measurable

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Self-service options are preferred when it comes to service and support, which is why offering great self-service has become the single biggest priority for support leaders around the globe. Customers want to be empowered to find the information they need so they can do more on their own and organizations want to be able to measure the impact of their self-service programs so they can continually improve. This eBook helps to meet both demands.

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  • The evolution of self-service
  • How leading organizations are using Intelligent Search and Proactive Insights on their communities and portals
  • Key capabilities in making case deflection and self-service success achievable and measurable