6 Techniques for Self-Service Success
A lack of self-service capabilities should never be the reason for churning a customer. Follow these 6 techniques and be on your way to offering relevant support tailored to every customer without taking up an agent’s time. Go beyond customer expectation by providing helpful content relevant to their context before they even know they need it!Download this guide to explore:
- Examples from 4 companies achieving real-world results with AI
- 5 capabilities necessary to make case deflections a reality
- Key metrics for delivering better customer interactions
- How experience intelligence can help lower case volume and cost to serve
Evolve your service, delight your customers
- 96% Customers feel less loyal after a high-effort experience
- 34% Millennials would rather get their teeth cleaned than call for support
- 65% Customers prefer web self-service to other channels
The impact of self-service on your organization
Most customers prefer to find information on their own, without seeking assistance from a customer service agent. If they can’t find information easily or it takes too long, customers turn elsewhere. That’s why effective customer self-service should be a key part of every service team’s customer retention efforts.
Take your self-service capabilities to the next level with the 6 techniques outlined in this guide. Delighted customers, enhanced case deflection, and increased ROI are just around the corner.