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6 strategies to boost self-service in Salesforce

6 Strategies to Boost Case Deflection in Salesforce Experience Cloud

Successfully deliver relevance in self-service by:

  • Knowing how to connect customers with the very best answers
  • Following best practices from digital experience leaders
  • Learning how to maximize case deflection
  • Creating better search experiences
  • Understanding which metrics to track and optimize
Use Coveo to power your existing Salesforce ecosystem. Deliver exceptional self-service experiences to your customers and support agents.

Outstanding technology, amazing results

  • 120% possible increase in case deflection - Informatica
  • $18M in support cost saving - Tableau Software
  • 30% boost in self-service success - Salesforce
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