Ebook

6 Strategies to Boost Self-Service in Salesforce Experience Cloud

Digital customer self-service has proven to be one of the best ways to reduce support costs and improve customer satisfaction. Get this guide to learn how to transform your Salesforce Experience Cloud into the most relevant, efficient support site it has the potential to be.

Self-service success starts with relevance:

  • Learn how to connect customers with the very best answers
  • Witness best practices from digital experience leaders
  • Get tips to maximize case deflection
  • Create more relevant search experiences that drive success
  • Know which metrics to track to optimize relevance

The impact of relevance in digital support

  • 120% Increase in case deflection Informatica
  • $18M In support cost savings Tableau Software
  • 30% Boost in self-service success Salesforce

You have a Salesforce community, now what?

Learn how you can turn up the dial from delivering “good enough” self-service experiences, to creating relevant and contextual digital support journeys that deliver on their full potential of case deflection and customer success. Download this ebook to learn the 6 techniques that will transform your Salesforce community into a case deflection engine.

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