Ebooks
6 strategies to boost self-service in Salesforce

Successfully deliver relevance in self-service by:
- Knowing how to connect customers with the very best answers
- Following best practices from digital experience leaders
- Learning how to maximize case deflection
- Creating better search experiences
- Understanding which metrics to track and optimize
Outstanding technology, amazing results
-
120% possible increase in case deflection - Informatica
-
$18M in support cost saving - Tableau Software
-
30% boost in self-service success - Salesforce

