The Future of Knowledge Management: Avoiding Customer & Agent Disappointment
Here’s why Coveo AI is the future of knowledge management:
-
48% of customers want to solve issues on their own - Coveo Relevance Report 2022: Service
-
63% of respondents complained of inaccessible knowledge - KMWorld survey
-
37% of those asked said intelligent search was a top tech to embrace for KM - APQC survey
