Coveo's unified index combined with AI and ML created a rich search experience for NetApp's customers, employees, and partners. With this qualitatively superior site search experience, the leading cloud data management provider’s digital experience provides intuitiveness, flexibility, and security.
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Case Study
5 min read
Enterprise Search Solution Creates Loyal Customers
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4.5/5 Customer Satisfaction Score (CSAT)
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50% Clickthrough Rate (CTR) per search event
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3.5 million Monthly page views to digital support sites
Take a look inside
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Now NetApp uses Coveo’s technology to unify data sources and connect internal teams to better support each customer. (Page 5)
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Why empowering site users to help themselves has led to better customer outcomes and a more focused employees. (Page 6)
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How Coveo’s machine learning technology is fine-tuning search results into powerful solutions for tomorrow’s customers. (Page 7)
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