Enterprise Search Solution with AI and ML created a rich search experience

Case Study

5 min read

Enterprise Search Solution Creates Loyal Customers

  • 4.5/5 Customer Satisfaction Score (CSAT)
  • 50% Clickthrough Rate (CTR) per search event
  • 3.5 million Monthly page views to digital support sites

Take a look inside

  • Draw content from over all sources to better support customer.

    Now NetApp uses Coveo’s technology to unify data sources and connect internal teams to better support each customer. (Page 5)

  • With Coveo help users help  themselve.

    Why empowering site users to help themselves has led to better customer outcomes and a more focused employees. (Page 6)

  • With Coveo’s machine learning ensure relevancy is being maintained  across search experiences with less staffing  investment.

    How Coveo’s machine learning technology is fine-tuning search results into powerful solutions for tomorrow’s customers. (Page 7)

Draw content from over all sources to better support customer.
With Coveo help users help  themselve.
With Coveo’s machine learning ensure relevancy is being maintained  across search experiences with less staffing  investment.

Make every experience relevant with Coveo

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