Intelligent Search Technology

Meet the tech that makes relevance possible

Deliver self-optimizing experiences with best-in-class information retrieval and easy-to-integrate AI.

Technology
Overview

Intuitive search & discovery

What if AI could flow through your company systems making key interactions smoother for every user at every touchpoint? With Coveo’s intelligent search and recommendation technology platform, you can deliver intuitive experiences that respond to context and behavior without overhauling your current technology infrastructure and team. 

One index, your content unified

Centralized intelligence

Build a single search index from structured and unstructured sources to get better relevance across the board. 

 

Data made relevant

Even when content lacks metadata or isn’t tagged, Coveo enriches it. Automatically extract text from images, connect words to concepts, and more to improve information retrieval.

Enrichment at scale

Continuously enhance your index by feeding it behavioral and contextual data. Our cloud infrastructure can handle massive amounts of data.

Secure access

Give appropriate access to different types of users. Coveo handles security at the index level, not the source, so you can use your channels in whichever way you want.

Accessible AI

Ready-to-use models

There’s a machine learning model for every discovery problem – from query suggestions and automatic relevance tuning to question answering and recommendations.

Results you can see

Activate a machine learning model from the Coveo admin console and see the difference in a matter of hours.

No data scientists required

Don’t worry about engaging in-house data analysts or scientists. Our time-tested models are constantly optimized as part of our subscription service.

A/B testing tools

Compare a machine learning model configuration to your current control (or to no ML at all). Easily conduct tests and demonstrate effectiveness.

Cloud agility, global scale

Horizontal scaling

Access a global cloud infrastructure that auto-scales to ensure every experience is performant, no matter where your customers are located.

 

Ultra-fast

Deploy Coveo around the world and replicate your search index in multiple regions to deliver an experience that’s fast and frictionless. 

Constantly optimized

We release updates multiple times per day, so you can make the most of the latest new features, functions, and fixes.

Always on

Our systems operate with 99.9%+ uptime. Count on Coveo for delivering relevance consistently.

 

360° relevance

Full journey tracking

From clicks to queries to triggered events, collect data across the entire journey. Get the big picture view, recognize patterns, and fine-tune relevance strategically.

Omnichannel relevance

Connect interaction data across web, mobile, application, and conversational interfaces. Carry signals across touchpoints to provide consistent and personalized experiences everywhere.

Lifetime value

Deliver search and discovery that adapts to a user’s context and inputs, from initial engagement as a prospect or new user to their lifetime as a customer or employee.

What’s new in Coveo?

Bring intelligent search and recommendation technology to your digital experiences

  • 100+

    supported content types


  • 55+

    indexable content sources


  • 4 native UI integrations
  • API keys that unlock unlimited flexibility

Customers should not have to know where information is. It’s irrelevant. Put it together in a logical easy-to-use way, in a state-of-the-art UI. Give them a great experience. And they don’t need to know anything about where it’s located. Coveo is the great unifier of all of that.

Jamie Battin
Director of Customer Community, Ellucian

Search across structured and unstructured data with Coveo