Coveo Technology

Meet the tech that makes relevance possible

Deliver self-optimizing experiences with easy-to-integrate AI.

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Intuitive search & discovery

What if AI could flow through your company systems making information more discoverable for every user at every touchpoint? With Coveo, you can deliver intuitive experiences that respond to context and behavior without overhauling your current technology infrastructure and team.

One index, your content unified

Sort relevance based on each user and their context, not your content sources.
  • Centralized intelligence Build a single index from structured and unstructured sources to get better relevance across the board.
  • Data made relevant Even when content lacks metadata or isn’t tagged, Coveo enriches it. Automatically extract text from images, connect words to concepts, and more.
  • Enrichment at scale Continuously enhance your index by feeding it behavioral and contextual data. Our cloud infrastructure can handle massive amounts of data.
  • Secure access Give appropriate access to different types of users. Coveo handles security at the index level, not the source, so you can use your channels in whichever way you want.

Accessible AI

Our machine learning models are designed for anyone to use. Connect, set, and start learning.

  • Ready-to-use models There’s a machine learning model for every discovery problem – from query suggestions and automatic relevance tuning to question answering and recommendations.
  • Results you can see Activate a machine learning model from the Coveo admin console and see the difference in a matter of hours.
  • No AI experts required Don’t worry about engaging in-house data science experts. Our time-tested models are constantly optimized as part of our subscription service.
  • A/B testing Compare a machine learning model configuration to your current control (or to no ML at all). Easily conduct tests and demonstrate effectiveness.

360° relevance

Improve every interaction and experience with a data platform that connects them all.

  • Full journey tracking From clicks to queries to triggered events, collect data across the entire journey. Get the big picture view, recognize patterns, and fine-tune relevance strategically.
  • Omnichannel relevance Connect interaction data across web, mobile, application, and conversational interfaces. Carry signals across touchpoints to provide consistent and personalized experiences everywhere.
  • Export events and cohorts Read directly from the Coveo data warehouse or export data for personalization, visualization, or analysis. In the cloud, your customer data stays integrated, accessible, and secure.

Cloud agility, global scale

Delivering the most performant AI-powered experiences at scale is only possible in the cloud. Here’s how our infrastructure delivers.

  • Horizontal scaling Access a global cloud infrastructure that auto-scales to ensure every experience is performant, no matter where your customers are located.
  • Ultra-fast Deploy Coveo around the world and replicate your search index in multiple regions to deliver an experience that’s fast and frictionless.
  • Constantly optimized We release updates multiple times per day, so you can make the most of the new features, functions, and fixes without upgrades. Stay at the cutting edge of digital leadership with the latest features and updates.
  • Always on, always reliable High-availability, reliability, and redundancy – that’s how we work. Our systems operate with 99.9%+ uptime and are certified to the highest standards in SaaS.

Customers should not have to know where information is. It’s irrelevant. Put it together in a logical easy-to-use way, in a state-of-the-art UI. Give them a great experience. And they don’t need to know anything about where it’s located. Coveo is the great unifier of all of that.

Jamie Battin
Director of Customer Community

Bring relevance to every digital experience

  • 100+ supported content types
  • 55+ indexable content sources
  • 4 native UI integrations
  • API keys that unlock unlimited expansion

Get familiar with Coveo