Turn insights into action

Get to know what it’s like to be a customer. You might be surprised by what you learn. With the Visit Browser, you can discover invaluable information about user traffic and their search journey. Filter with advanced conditions and review matching user activity, all in real time.

The foundation of a great experience is compelling content. Analyze queries and keywords to identify the top occurrences with no results or no clicks. Use that insight to fill the gaps in your content strategy and deliver answers to your users.

Content is king, but the goal is relevance: creating content that makes it easier to buy from you and easier to do business with you. With the Coveo Relevance Index, you can analyze click counts and average click-rank to ensure your content is relevant in every interaction.

Data means nothing without action. It must be shared across the organization and then analyzed to improve business outcomes.

Coveo’s out-of-the-box reporting, model testing, and proactive alerts are paired with a simple administrative interface to enable you to modify queries, customize the way sources index content and optimize performance. And extract data, when needed, for further analysis. 

It’s vital that we invest in the right tools and technologies. But it can sometimes be difficult to quantify the value it can bring to the business. A Coveo business value assessment helps you establish a benchmark, quantify the impact of investment and map success factors across people, process and technology.

Whether it’s in driving revenue growth or reducing the cost to serve, we’ve developed a proven methodology and consultative approach that helps to identify operational inefficiencies, quantify their impact and build a plan to address them. This ensures alignment on expectations and better visualization of the path to performance improvement.

You need domain expertise and business acumen to maximize the impact of AI. We can deliver. 

The science of success
From initial implementation to continuous improvement, Coveo offers the expertise, training, tools and best practices to help you drive business results. Discover Coveo Connect.

Experts that work with you
Experiences are constantly evolving: from prepurchase through to product use. And our Customer Success teams are here to support you all along the way. Find out how.

Aligned with knowledge-centered service 
Coveo is proud to be a KCS^® v5 and v6 Aligned product, providing the capabilities to practically implement the methodology and analytics to track its adoption. Join our next KCS roundtable.