Turn insights into action
Make your data accessible and actionable across the organization to drive business results.
It’s time to see data in a whole new way.
With the rise in digital interactions, organizations are bringing in more and more data from digital experiences, but are not able to understand or act upon it. Your data is your most valuable resource; it’s time to put it to use.
Unearth the gaps in your content strategy.
Make sure the information that you share is relevant.
We’re looking at the Coveo platform to help on both sides of those dimensions of being data-driven and customer experience-driven.
Best-in-class results require best-in-class analytics.
Data means nothing without action. It must be shared across the organization and then analyzed to improve business outcomes.
Coveo’s out-of-the-box reporting, model testing, and proactive alerts are paired with a simple administrative interface to enable you to modify queries, customize the way sources index content and optimize performance. And extract data, when needed, for further analysis.
Connect business outcomes to investment.
It’s vital that we invest in the right tools and technologies. But it can sometimes be difficult to quantify the value it can bring to the business. A Coveo business value assessment helps you establish a benchmark, quantify the impact of investment and map success factors across people, process and technology.
Whether it’s in driving revenue growth or reducing the cost to serve, we’ve developed a proven methodology and consultative approach that helps to identify operational inefficiencies, quantify their impact and build a plan to address them. This ensures alignment on expectations and better visualization of the path to performance improvement.
Our dedicated experts are here to help.
You need domain expertise and business acumen to maximize the impact of AI. We can deliver.
The science of success
From initial implementation to continuous improvement, Coveo offers the expertise, training, tools and best practices to help you drive business results. Discover Coveo Connect.
Experts that work with you
Experiences are constantly evolving: from prepurchase through to product use. And our Customer Success teams are here to support you all along the way. Find out how.
Aligned with knowledge-centered service
Coveo is proud to be a KCS® v5 and v6 Aligned product, providing the capabilities to practically implement the methodology and analytics to track its adoption. Join our next KCS roundtable.
More Resources
-
Case Study videoCutting Costs with Case Deflection at Tableau
As Tableau moved to a subscription-based business model for their data analytics software, Senior Program Manager of User Experience Dave Jobling knew that he needed to ensure that customers were supported throughout their lifecycle with content and support. The company chose to transform the self-service experience with Coveo. The results: up to $18 million saved per year.
-
Case Study video
Harnessing Insights to Increase Sales at Formica
Learn more about how Formica leveraged Coveo AI-powered search and recommendations to dramatically improve their website performance. Blake Shipley, Marketing and Technology Innovator, discusses how Coveo analytics enabled Formica not only to enhance search, but also achieve high-level personalization.
-
On Demand Webinar
Assess Search Effectiveness with Metrics that Matter
Watch this webinar replay with Coveo Customer Success Manager, Steve DiMillo, to learn how to infuse relevance into every interaction, and gain visibility into factors that influence customer success by understanding the real-time value of your top 3 data points of your Coveo analytics.
