Provide relevant support right within your product

Help your end users find success on their own with embedded product support and recommendations.

In-product demo
In-product demo

Product-led growth needs in-app support.

The product is not just a part of the customer experience. For a subscription-based business, it is the experience. And when you rely upon the product itself to drive acquisition, conversion and retention, every interaction must aim to make it more useful and engaging for its users.

Surface help from the inside-out.

Given the choice, customers prefer to help themselves. So bring support inside the product, so users can ask for and receive help without leaving your web application. It reduces friction, increases convenience and creates greater continuity.

Learn about self-service solutions

Guide users throughout their journey.

Support is more than break and fix. It increases the likelihood that a user is successful with your product. Whether they’re a habitual user coming back for advanced knowledge or exploring a product for the first time, contextual guidance can be just what you need to grow adoption. Deliver information in context, reduce friction and discourage drop-off.


We’re looking at the Coveo platform to help on both sides of those dimensions of being data-driven and customer experience-driven.

Peter Cook
VP, Digital Transformation, F5

Connect the high-tech with the high-touch.

Support is a continuum. And targeted in-app support is not supposed to completely replace one-to-one interactions. When used in conjunction with assisted service, it can help agents better target their effort which leads to faster resolution times. Empower your service teams with a better understanding of the user journey, from product usage to support request.

Learn about contact center solutions

It's as simple as adding one line of code.

Implementation is easy. Simply add the code snippet to your web application of choice, and then manage changes in the experience right from within Coveo. Help is no longer static, support is no longer siloed, intelligence is built-in. It’s just one line of code for developers and one click for everyone else.

View product documentation

Your customers deserve the best. Go with the proven industry leader.

  • Ebook

    Guide to Delivering Intelligent Self-Service

    Support leaders are facing a new digital support reality caused by a surge in remote work. End customers are in need of fast access to trusted information to help them settle into their new working environment, while contact center staff are being overloaded with calls on routine questions that could more effectively be answered online.

    Get Ebook
  • On Demand Webinar

    Help your customers to self-serve with In-Product Experiences

    Your customers want to help themselves. Your business needs to meet those expectations. And in times like these, with so much of our interactions moving online, it’s important to reach your customers where they are.

    Watch now
  • Report

    Self-Service 2.0: Embedding Service into Applications

    TSIA recommends that companies improve the service options embedded in applications, allowing customers to self-serve or request assistance without ever leaving the product.

    View report

Learn how to transform your In-Product Experiences

By inserting your email above, you agree to receive communications from Coveo Solutions Inc and its subsidiaries about educational content, events, news, and promotions to guide you on the path to relevancy with your customers, partners and employees. You may withdraw your consent at any time. For more details, please refer to our privacy policy or contact us.