Coveo AI Search and Generative Experiences for SAP

Boost revenue and customer satisfaction

Drive more relevance and more revenue with AI search, recommendations, and personalization on your SAP storefront. Whether for B2B or B2C, converting visitors into customers has never been easier with Coveo AI. Then serve them better with more intelligent self-serve and agent assisted experiences.

Try Coveo AI

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Try Coveo AI

Schedule a Demo

Billion-dollar enterprises rely on Coveo AI‑Search

AI Search for SAP, that just works

Upgrade to AI search & discovery that helps your customers find the most relevant products every time.

Personalize suggestions, optimize product listings, and tailor search results automatically to each intent. Give your merchandisers time back to strategize versus spending time on creating countless manual rules. Coveo uniquely layers multiple AI models including semantic understanding, popularity, and behavioral to create relevant and profitable commerce interactions.

Built to handle B2B complexity and scale

Make it easy for your customers to find a product or replacement part quickly with capabilities like query suggestions, partial part # match, dynamic navigation and fitment lookups. Coveo’s unique indexing seamlessly manages customer specific pricing, entitlements, and real-time inventory at search time. Plus, it is designed for scale; with proven deployments for millions of SKUs, thousands of attributes, multi-region catalogs and languages.

Personalize to each intent in real-time

Each customer visiting your site has a specific intent and each journey on your site is unique. Coveo’s deep learning AI combines behavior with your product catalog to tailor query suggestions, product rankings and recommendations in real-time - no login required.

Make customer self-service as personal as assisted support

Coveo AI transforms self-service across support portals, websites, and chatbots with intelligent search, personal recommendations, and generative answers from a unified knowledge index. Deliver a premium, effortless self-serve experience that feels like assisted support while reducing support costs.

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Help every agent perform like your best agent

Empower frontline service teams with unified access to enterprise-wide knowledge—across and beyond SAP, without switching between applications. Contextualize cases with proactive customer insights, such as views and clicks. With Coveo AI recommending the most relevant knowledge and generative responses, agents can provide better experiences and resolve issues faster.

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“Coveo is powering the search experience on our site in a powerful and impactful way. We provide search for not only our product catalog but also relevant articles like recipes or machine assistance pages and our FAQs are searchable as well. These capabilities really help guide the customers no matter what their intent.”

Ian Bennett, Digital Commerce Optimization Lead, Nespresso USA

“Our search is now much more intelligent, it’s based on actual data from user interactions, and it gets smarter over time. In the end, our goal is to create a completely seamless search experience enabling users to find what they’re looking for as quickly and as easily as possible.”

Sarah Gallo, Senior Solution Manager, Dow