The only AI platform specifically built to make every digital experience delightful, relevant, and profitable
Advanced search. Relevant recommendations. Unrivaled personalization.
We help businesses deliver relevant & personalized experiences
Make every digital experience relevant
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Every click and query tells you what a customer wants. Serve up relevant product results, and tailored product and content recommendations, that they’ll want to 'add to cart'.
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Connect each customer to the most relevant answers faster, with AI-powered customer self-service and AI-assisted agent responses.
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Give every employee the information and support they need. Make knowledge easily accessible and tailored to each person, wherever they work.
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Help each website visitor find what they need effortlessly, so that they engage, learn, and convert more.
This is what relevance can do
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Websites
55%
average conversion rate
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Ecommerce 25%
average revenue per visit
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Service & Support 40%
average case deflection
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Workplace 70%
average clickthrough rate
We partnered with Coveo to make sure we could deliver truly satisfying, relevant customer experiences at scale – and it worked. Today, over 95% of the questions asked in Xero Central are answered by self-service help content powered by Coveo. Now that’s more than a million queries each month that don’t turn into support tickets.
Rachael Powell
Chief Customer Officer, Xero
When we integrated Coveo, we saw an almost immediate increase in people ordering samples and downloading swatches. We’ve found [that query] suggestions have been 27% more likely to get a click. And recommendations driven by Coveo’s AI have increased our clicked content by 51%. It’s clear that Coveo helps people find the right product inside our extensive catalog.
Amy Gath
Vice President, North America Marketing & Strategy, Formica
At Salesforce, we’re leveraging Coveo across 9 different use cases internally and externally. In customer support, Coveo’s machine learning helps customers help themselves, contributing to a self-help success rate of over 90%. With Coveo, the numbers speak for themselves.
Jim Roth
Executive Vice President, Customer Support, Salesforce
When we didn’t index everything, the relevance fell off. So, we decided to put it all together. And, what we found was a massive increase in employee satisfaction and a big increase in the quality of search results. With Coveo, we can bridge the gap between expectations and experiences.
Will Hudson
VP, IT Marketing, Dell
