Coveo for Genesys CX Cloud: AI Search and Generative Answering

Discover how Coveo’s AI-powered integration with Genesys CX Cloud transforms customer support by optimizing self-service, enhancing agent efficiency, and streamlining knowledge management.

Watch this short demo to learn more about:

  • AI-search and generative answering that delivers instant, relevant answers to customers.
  • Intelligent knowledge recommendations that reduce agent effort and resolution time.
  • Seamless Genesys integration with no source code modifications required.
  • AI-driven case deflection and automation to minimize support costs.
  • Actionable analytics and reporting to continuously improve customer service.
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