Coveo for Genesys CX Cloud: AI Search and Generative Answering
Discover how Coveo’s AI-powered integration with Genesys CX Cloud transforms customer support by optimizing self-service, enhancing agent efficiency, and streamlining knowledge management.
Watch this short demo to learn more about:
- AI-search and generative answering that delivers instant, relevant answers to customers.
- Intelligent knowledge recommendations that reduce agent effort and resolution time.
- Seamless Genesys integration with no source code modifications required.
- AI-driven case deflection and automation to minimize support costs.
- Actionable analytics and reporting to continuously improve customer service.
In this series
5 MIN
Coveo Passage Retrieval API: Advanced Information Retrieval Demo
5 MIN
Coveo for Agentforce
3 MIN
Coveo for Salesforce B2B Commerce Cloud
2 MIN
Under the Hood with United Airlines
5 MIN
1:1 Personalization in Anonymous Sessions
7 MIN
Five Ways Search + AI = Better Customer Self-Service and Agent Experience with Coveo
3 MIN
Refine Search Result Relevance with Coveo’s Automatic Relevance Tuning Model
3 MIN
Improve Search Relevance with Coveo’s AI Query Suggestions
11 MIN
AI-powered Search Drives Engagement and Conversion with Coveo for Websites
4 MIN
4 Simple Steps to Search Setup with Coveo’s Relevance Generative Answering
5 MIN
Coveo for B2B Commerce
5 MIN
Coveo for SAP B2B Commerce
2 MIN
Help Customers Find the Right Products Fast with Coveo Commerce Search
