Coveo knows the most relevant answer for your customers

Help customers find the answers they need quickly and easily. With intelligent search, personalize self-service and drive case deflection across every touchpoint.

See how

If your customers can’t find an answer, they will call

Coveo’s intelligent search ensures your knowledge content is discoverable, no matter where it’s stored or created.

Whether you provide self-service through a support site, community, or chatbot, help them find what they’re looking for fast, so they can continue using your products and services.

Let AI provide the right answer

With Coveo, customers always get the best answer, regardless of where the content resides. Through machine learning, Coveo understands customer intent, predicting which content will deliver the best outcome. Coveo’s intelligent search will:

Automatically tune search results to ensure the right content always rises to the top – without any manual effort on your part
Make intelligent recommendations based on a deep understanding of what has worked best for others
Auto-complete search terms and even recommend complementary content

KCS^® is a service mark of the Consortium for Service Innovation™