Friend of Coveo
Partner

Fishtank Consulting

Type: System Integrator
Headquarters:
Company size: 25
Experience: Partner since 2012

Fishtank Consulting has been one of the Coveo enabled System Integrators since 2015 and is a leader in the Sitecore and Coveo space. Our team members Dan Cruickshank, Adam Borsi, Jean-François (Jeff) L’Heureux, and David Austin have been named Coveo MVPs across the years since the program started showing our dedication to Coveo and the knowledge of our team.

We are experts at implementing Coveo across multiple platforms. Leveraging our capabilities, expertise in cutting-edge technology, and business insight, Fishtank excels at delivering solutions that provide digital experience enhancement, and business optimization. The platforms we’ve worked with most notably include:

  • Sitecore / XM Cloud
  • AEM (Adobe Experience Manager)
  • Optimizely
  • Acquia (Drupal)
  • Other CMS platforms

We have successfully deployed Coveo for numerous recognizable brands across a number of industries, achieving satisfaction and positive outcomes in each case. These industries include:

  • Energy
  • Utilities
  • Education
  • Non-profit / Professional
  • Government
  • Financial Services
  • Healthcare
  • Manufacturing / B2B
  • Consulting Services

 

Check out some of our work here as well as some of our notable insights.

Service Specializations

Website,Commerce,Website,Service

Technology Integrations

Microsoft Azure, SAP, Adobe, Sitecore, Adobe Experience Manager

Offices

Vancouver (BC), Calgary (AB), Toronto (ON)
My name is Dan Crokshank. President of Fish Tank Consulting and we're a Coveo certified system integrator of online experience. So Fish Tank specializes in contextualization of content and day that. And so Sitecore is the top tier for CMS contextualization and target experiences, and Coveo is the leader in actual search. So for us, it's a natural fit to combine those two things. It's kind of taxonomy problems, how they have to organize them, people can't find the data. You know, it's trying to get the right content to the right people at the right time and in a manageable way for the people authoring the content and maintaining it. And then, of course, the end users trying to find it. So a customer we'd be most proud of is Enbridge. We've actually combined The two platforms, Coveo and Sitecore in a way where they're almost equal partners. Usually, we'd have Sitecore, the lead technology, and Kaveo being a supporting technology. But Coveo is such a powerful platform. We've actually positioned them as equal. And within the website itself, we probably have as much content being delivered by Caveo. As we do manually authored by Sycor. So within Enbridge dot com, we've actually positioned Coveo as more of a relevancy engine. We have the content seamless. So if it comes from Cycor comes from Coveo, it's actually indistinguishable. And that allows us to use Kaveo to deliver the right content at the right time based on personas based on location. We can actually take in the information about the user and reflect that in an automated fashion back to the user. So we've really eliminated the need for the content authors to target. We're actually having Coveo do the heavy lifting to target to the customers. So the kind of content we return with search, it's not typical search content where we're just talking about, say, titles, summaries, links. We actually have search returning real content in the site. We have it returning interactive stock charts. We have it returning carousels. Video tiles, surveys, you know, everything we build for Enbridge dot com is actually manifested through search. So in building Enbridge dot com, they've actually seen, a new recognition of search. You know, people are seeing that searches engaging in their website, search as an actual useful tool, and it's delivering a really unique experience from what people are expecting. And that's all because we built it on Cavell. So Coveo has been a core technology of fish tank from day one. For us, we really saw a really interesting thing opportunity once we really saw the technology, you know, even us originally thought of search, you know, four years ago as being the static thing, you know, the is the expectation that we see. Right? But once we actually saw the technology and saw what we could do with it, it was just kind of like you know, just snaps as firing. Right? Like, we can take this technology to be so much more than, you know, potentially even Cavell is seeing it to be. You know, it's just such a rich opportunity to drive relevance through a platform. But it's really something that's a a core product for us. So one thing I think people should realize about Coveo is that it isn't just a search platform. It truly is a relevance platform. It could be the best way to get relevant content to your customers, and content can be anything. Right? Like, it's not a search It can be hero banners, it can be call to actions. It's it's it really can be key to automating the relevance problem.

We position Coveo as a relevancy engine, to seamlessly select the more relevant content automatically, taking the heavy lifting out of content personalization...

Dan Cruickshank
President of Fishtank
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