May 16, 2024 | Montreal, QC and San Francisco, CA

Coveo Named a Leader in the 2024 Gartner® Magic Quadrant™ for Search and Product Discovery

Highest on Ability to Execute Axis in the 2024 Gartner® Magic Quadrant™ for Search and Product Discovery

Coveo (TSX:CVO), the leading enterprise AI platform that brings AI search and GenAI to every point- of-experience, enabling remarkable personalized digital experiences that drive business outcomes, today announced it has been positioned by Gartner as a Leader in the inaugural Magic Quadrant for Search and Product Discovery for its Coveo Platform™ offering1. The evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and Ability to Execute. "This Magic Quadrant for Search and Product Discovery is the first version of this Magic Quadrant. It replaces the Market Guide for Digital Commerce Search."

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors.” Additionally, “By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view.”

Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players, with Leaders being the providers with the highest overall completeness of vision and ability to execute. The research enables decision-makers to get the most from market analysis in alignment with their unique business and technology needs.

The Coveo PlatformTM offers a robust suite of AI and GenAI models to deliver individualized experiences at scale, delighting shoppers while driving superior commerce business outcomes. Coveo powers remarkable product discovery journeys with predictive AI search, tailored recommendations, generative answers, and unified personalization across all customer interactions. Coveo uniquely orchestrates multiple AI models which can be layered together and provides merchandisers with the power to manage the models and tailor experiences according to their business needs. Last year, Coveo launched Relevance Generative Answering for commerce to bring conversational, advisory experiences that are grounded in a company’s expert content, product catalog and semantics.

“We are proud to be a Leader in the Gartner Magic Quadrant for Search and Product Discovery, ranking highest for Ability to Execute among the 18 companies evaluated, a recognition that we believe reflects our commitment to unrelenting product excellence, innovation, and execution,” said Simon Langevin, VP of Commerce Product at Coveo. “As new technologies emerge and customer expectations rise, we believe this report not only validates our vision, but also acknowledges the robustness of our investments and the exceptional financial value we bring to customers."

View a complimentary copy of the Gartner Magic Quadrant for Search and Product Discovery report to learn more about the Coveo Platform™ and its strengths and cautions, among other provider offerings, here.

Gartner disclaimer

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner, Methodologies, Gartner Magic Quadrant, Gartner Critical Capabilities

Source: Gartner, “Magic Quadrant for Search and Product Discovery: Mike Lowndes, Aditya Vasudevan, Sandy Shen, Noam Dorros, 2024

About Coveo

We strongly believe that the future is business-to-person. That experiences are today’s competitive front line, a make or break for every business. We also believe that remarkable experiences not only enhance user satisfaction but also yield significant gains for enterprises. That is what we call the AI-experience advantage – the degree to which the content, products, recommendations, and advice presented to a person online aligns easily with their needs, intent, preferences, context, and behavior, resulting in superior business outcomes.

To realize this AI-experience advantage at scale, enterprises require a robust, spinal and composable infrastructure capable of unifying content securely and delivering AI search, AI recommendations, true personalization, and a trusted generative experience at every touchpoint with each individual customer, partner and employee. Coveo is dedicated to bringing this advantage to every point-of-experience, using powerful data and AI models to transform the enterprise in commerce, customer service, website and workplace.

The Coveo platform is ISO 27001 and ISO 27018 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce Summit ISV Partner, an SAP Endorsed App, an Adobe Gold Partner, MACH Alliance member and a Genesys AppFoundryISV Partner. 

Coveo is a trademark of Coveo Solutions Inc.

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