Enterprise Search can never be
too advanced, secure, relevant,
Because people upskill when they easily find
the most relevant information and people.
- Search the entire enterprise from the Salesforce console
- Promote self-service with proactive insights
- Empower Level 1 agents to tackle Level 2 cases
- Engage visitors with personalized search & content
- Enable marketers to own the site search experience
- Rapidly build & easily tune custom search experiences
Enterprise Search Solutions
- Upskill users through streamlined, unified knowledge access across intranets and websites
- Enterprise-class architecture scales to any IT infrastructure, fast
- Deliver secure enterprise search to any application or device
- Maximize content flexibility with rich text analytics
…and turn knowledge management on its head using our usage analytics
Customer Service Solutions
- Bring unified, proactive search to your customer service applications
- Empower customers to resolve complex issues on your community
- Give agents swift access to all knowledge sources, both cloud & on-premise
- Optimize knowledge access with actionable analytics
Coveo Recognized a Leader in Enterprise Search
Gartner 2014 Magic Quadrant Report.
Our Search & Relevance Technology
Unified, secured search
Unified/faceted information access hub
Consolidated views of information
...of customers, projects & products, from all sources
Proactive insights (contextual content recommendations)
What should I care about based on what I am working on?
Who should I talk to based on what I am working on?
User & content analytics
User behavior and how content is used in what context?
Users gain more knowledge & skills that drive business
- Users become more skilled & proficient
- Generalists perform like specialists
- Agents tackle more complex cases
- Customers empowered to self-serve
Innovative companies around the world use
intelligent knowledge access to drive performance.