May 30, 2019 | Quebec City, QC

Coveo Named a Leader in Latest Cognitive Search Report by Independent Research Firm

Company earns spot in highest possible designation in Independent Research Firm’s evaluation

Coveo, a leader in AI-powered business solutions, announces today that it has been named a leader in The Forrester Wave™: Cognitive Search, Q2 2019.

The report evaluates 12 vendors on 24 criteria, grouped by Current Offering, Strategy and Market Presence. Coveo received among the highest scores in the market presence category.

“Coveo offers enterprise customers relevancy through a comprehensive portfolio of cognitive search products and industry solutions,” the report says. “Enterprises can take immediate advantage of Coveo’s cognitive search capabilities by using prebuilt applications, such as customer self-service, customer communities, in-product intelligence, and many more.”

The report notes that “employees and customers have an insatiable need for information. Cognitive search delivers it. It augments employees’ intelligence to help them make smarter decisions and complete tasks faster. It helps customers support themselves and find information about products and services."

“We are honored to be recognized as a leader in yet another leading research firm report, The Forrester Wave™: Cognitive Search, Q2 2019,” Coveo CEO Louis Tetu said. “We believe this recognizes the trust our customers place in us, and their success using Coveo to transform their organizations with AI and relevance to create world-class digital experiences in commerce, service and the workplace.”

Coveo has been proven to help Global 2000 enterprise customers deliver on the promise to deliver a million unique experience to a million people through the power of artificial intelligence. Customers have achieved significant results such as enabling their business to grow and scale, delivering significant savings in operational costs, and more. For more details, check out the recent press release highlighting the award-winning customers at Coveo Impact.

According to The Forrester Wave™ Report:

AI and Architecture are Key Differentiators

As legacy enterprise search technology becomes outdated and less effective, use of AI technologies such as natural language understanding will dictate which providers will lead the pack. Vendors that can provide ingestion intelligence and intent intelligence position themselves to deliver the most relevant search results to their customers.”

“Coveo offers strengths in data connectors, data ingestion intelligence, and tuning. Customers will find Coveo attractive for multiple enterprise scenarios, including software-as-a-service (SaaS) applications, custom search, and everything in between,” the report states.

Coveo has invested heavily in research and development to continuously improve its artificial intelligence technology; the company has a proven track record in continuous innovation to stay ahead of the market, delivering new integrations, releases and solutions every year. The company recently launched a new product for Commerce after seeing market demand for solution to personalize product catalogs and recommendations to shoppers’ needs.

The Forrester Wave™ report positioning is dependent on Forrester’s evaluation of the vendor’s market presence, strategy, and current offering in regards to Cognitive search. To be considered for inclusion in the report, vendors must have a comprehensive, differentiated cognitive search solution, that is not technologically embedded in any particular applications. The vendors must have referenceable, large enterprise customers using the cognitive search solution.

For more details about Coveo's placement, please view the full report.

About Coveo

Make business personal.

Coveo uses AI and intelligent search technologies to personalize millions of digital experiences for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions and machine learning to deliver relevant information and recommendations across every business interaction, making websites, ecommerce, contact centers, intranets and digital properties and apps effortless, content-rich and effective. Coveo is also embedded in many leading business applications from vendors including Salesforce, Sitecore, ServiceNow, Dynamics and more. Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries.

Coveo is a trademark of Coveo Solutions, Inc.

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Rachel Schultz
Senior Manager, Communications
media@coveo.com
418-263-1111 x2625