June 11, 2019 | Quebec City, QC

Coveo Announces the Launch of its AI-Powered Community Coveo Connect

New online portal provides customers with relevant content and enhanced personalized experiences

Coveo, a market leader in AI-powered business solutions, today announced the launch of Coveo Connect, an online community that empowers Coveo customers, partners and employees with the best practices and content they need to achieve their goals of business growth, customer satisfaction and employee proficiency. The community harnesses the contextual information from each user to provide relevant and personalized content at every touchpoint at connect.coveo.com .

“No two community members are the same, so their digital journeys shouldn’t be either,” said Louis Têtu, Coveo CEO and Chairman. “Today, AI is a powerful tool that enables businesses to cut through the noise and provide customers with the online experience they have come to expect. Our team built Coveo Connect to be a community unlike any other in the industry. From suggesting relevant content to offering specific training content for individuals, this community completely transforms the Coveo customer experience.”

Coveo provides contextually relevant information to every individual right at the point of need, on their website, customer community, intranet and more. The Coveo Connect solution unifies all helpful content from every content source, including the Coveo corporate website, the learning management system, product documentation and more, to recommend the most helpful content to each user.

“We built Coveo Connect because we’re committed to ensuring our employees, customers and partners get the most out of our solution and tools they invest in and use every day,” said Jennifer MacIntosh, VP, Customer Experience at Coveo. “This is much more than a support portal or case deflection tactic; it’s an engagement strategy. I am proud to say that this is what the future of customer support looks like - unified, personalized and everywhere.”

Coveo Connect also offers functionality for peer-to-peer relationship building among industry leaders and best-in-class management of support cases. Designed to meet business needs and maximize each customer’s investment, Coveo Connect leverages the same third-party identity management as the Coveo Cloud to deliver a seamless user experience without requiring another password.

Coveo employees, customers, partners and those who want to learn more about the company are invited to join Coveo Connect. To learn more, please visit connect.coveo.com.


About Coveo

Make business personal.

Coveo uses AI and intelligent search technologies to personalize millions of digital experiences for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions and machine learning to deliver relevant information and recommendations across every business interaction, making websites, ecommerce, contact centers, intranets and digital properties and apps effortless, content-rich and effective. Coveo is also embedded in many leading business applications from vendors including Salesforce, Sitecore, ServiceNow, Dynamics and more. Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries.

Coveo is a trademark of Coveo Solutions, Inc.

Stay up to date on the latest Coveo news and content by subscribing to the Coveo blog, and following Coveo on LinkedInTwitter, and YouTube.

Rachel Schultz
Director, Communications
media@coveo.com
418-263-1111 x2625