July 13, 2018 | San Francisco, CA And Quebec City, QC

Coveo Named A Leader In Gartner Magic Quadrant For Insight Engines Once Again

Coveo believes its placement recognizes its great potential and business value of combining AI and search technology for customers

Coveo, a recognized leader in predictive search and relevance, today announced that Gartner, Inc. has positioned the company as a Leader in its 2018 Magic Quadrant for Insight Engines report. Coveo has appeared in the Leaders quadrant of the Insight Engines category since its inception and led the Enterprise Search category for several years, prior to the evolution, regularly being acknowledged for its constant ability to execute.

The 2018 Magic Quadrant for Insight Engines report evaluates providers on their completeness

of vision and ability to execute. Coveo is positioned once again furthest in vision, which the company believes is due to its massive commitment to R&D, delivering an easy-to-deploy solution, showing near immediate increase in organizational relevance and business value, and enhancing digital experiences for customers, employees and partners alike.

According to Gartner, "Insight engines augment search technology with artificial intelligence to deliver insights — in context and using various modalities — derived from the full range of enterprise content and data."

Chairman and CEO of Coveo, Louis Tetu, comments “We are thrilled to be recognized as a leader in the Gartner Magic Quadrant for Insight Engines once again.” Tetu continued,  “Coveo’s innovation has been recognized by analysts and customers alike for years. To be honored in this report, positioned furthest in vision since the inception of the Insight Engine category, is a true reflection of our continued R&D investment and rich understanding of the needs of leading organizations to personalize digital experiences with AI, and how search is critically important to reach data and turn it into relevant recommendations to users.”

Coveo’s many customers leverage the company’s AI-powered search and relevance to realize their business goals across a multitude of use cases, including customer service, website search, ecommerce, partner and employee portals, as well as in-product search. More than enabling and enhancing specific use cases, Coveo unifies a user, employee or customer experience and interaction data across all touchpoints, and through AI ensures every interaction is contextual and relevant, building on the insight generated from the sumtotal of those different points of contact.

Complimentary access to a copy of the full report can be found here.

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Coveo

Make business personal.

Coveo uses intelligent search and AI technologies to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions and machine learning to deliver relevant information and recommendations across every business interaction, making websites, ecommerce, contact centers and intranets effortless, efficient and content-rich. Coveo is also embedded in many leading business applications from vendors including Adobe, Microsoft, Salesforce, Sitecore, Xero and more. Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries.

Coveo is a trademark of Coveo Solutions, Inc.

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Media Contact

Samantha Demers
Communications Director
media@coveo.com
+1(514) 375-0126 ext.2679