Coveo, a recognized leader in intelligent search, has been named a winner in several awards programs announced in early 2016. Since February, the company and its apps have been recognized as:
“Coveo’s mission is to deliver the best information for every customer and every employee, every time, everywhere they work and interact – regardless of where the information exists, and securely. In this way Coveo has led the customer engagement and knowledge management industries in relevance and intelligence,” said Louis Tetu, CEO, Coveo. “These awards ultimately show the transformation we help our customers achieve, and acknowledge our amazing technology advances in machine learning, analytics, and search intelligence, giving customers the simplicity they need to drive adoption quickly."
2016 CRM Service Leaders Award
The 2016 CRM Service Leaders Awards in the Contact Center Search category recognizes just five companies that equip contact center agents with the tools that enable them to resolve customer service calls by having access to the right information at the right time. For 2016, Coveo moved up the ranks (from “One to Watch” in the 2015 awards) to Leader. (In 2014 Coveo was also ranked as a Leader.)
The overall award rating Coveo received is based on a composite score of analyst ratings for customer satisfaction, depth of functionality, company direction, and cost. Coveo posted the highest score – higher than any other vendor in this category – in customer satisfaction.
John Ragsdale, an analyst on the judging panel for the 2016 CRM Service Leaders awards and vice president of technology and social research for the Technology Services Industry Association (TSIA), praised Coveo’s "impressive customer results" and ranked it as the "top unified search platform," noting that its machine learning features will "introduce a new paradigm for proactive support."
Coveo Machine Learning™ Wins 2016 GOLD Stevie Award for Sales & Customer Service
Introduced in November 2015, Coveo Machine Learning is the first cloud-based, self-learning search service for the enterprise. Coveo Machine Learning is a patent-pending, analytics-based, machine-learning service that continually analyzes behavior to understand what leads to customer success, such as the self-service resolution to a query. The search relevance service analyzes users’ search and navigation patterns; learns which content leads to successful outcomes and in which context; and, automatically adjusts to proactively suggest the right information for customer success. Coveo Machine Learning helps those in customer service learn from the results achieved by others within their organization to improve the experience for everyone.
More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging.
KMWorld 100 Companies That Matter in Knowledge Management
The "100 Companies That Matter in Knowledge Management" award, now in its 17th year, recognizes the most innovative and visionary providers within the knowledge management industry. Knowledge management is an umbrella term the editorial team at KMWorld uses for a number of disciplines, including customer/experience relationship management, enterprise search and discovery, cognitive computing, business intelligence, collaboration, content management, and more.
The list of the “100 Companies That Matter in Knowledge Management” represents a year-long collaborative effort among KMWorld colleagues, analysts, systems integrators, and a select group of users to honor the best and brightest in the industry. Coveo has been included in this prestigious list every year since the company’s inception.
"Being named to our list of 100 Companies That Matter in Knowledge Management is a prestigious designation because it represents the best in innovation, creativity and functionality,” says KMWorld Editor, Sandra Haimila. “The 100 Companies offer solutions designed to help users and customers find what they need whenever and wherever they need it … and what they need is the ability to access, analyze and share crucial knowledge."
Coveo helps companies better engage customers and upskill employees with the best information, everywhere they work and interact. Coveo Intelligent Search Apps respond relevantly to every question, proactively suggest related content and experts, and predict what’s important to each person. Recognized as the Most Visionary Leader in Enterprise Search and as a leader in Big Data Search and Knowledge Discovery, Coveo helps companies to succeed at self-service, create high performance contact centers, and cultivate company-wide collaboration. With the search industry’s highest security standards, broadest connectivity and self-learning relevance, Coveo removes complexity to make intelligent search work, quickly and effectively, across cloud and on-premise systems. Coveo has more than 1500 activations in mid-to-large size, global organizations across multiple industries. Coveo partners with some of the world’s largest enterprise technology ecosystems, where insights from outside the platform are critical to delivering a unified, engaging experience for their customers. For more information, please visit www.coveo.com and follow us on the Coveo blog, LinkedIn, Twitter, and YouTube.
Echo PR for Coveo
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