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Strategies, Best Practices and
Tactics for Experience Intelligence Heroes

Get exclusive access to industry innovators, digital leaders and
Coveo experts who are surviving and thriving in our new reality.

From creating next-generation commerce and service experiences to
reimagining the workplace, you’ll walk away with
your next big idea and the skills to get it done.

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Join Us for Ongoing Intelligent Digital Experiences

  • We are replacing our in-person Coveo Impact events with meaningful, value add content delivered digitally.
  • We want to connect you with the insights, strategies and takeaways you need to win in our new reality - the AI-take-all economy.
  • Content is easy to access and on-demand. You can register for live sessions and subscribe to our Impact+ channel to discover content that’s available now.
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The eCommerce Imperative: An Action Plan

Retailers are abruptly adapting to store-less commerce, and manufacturers and distributors are adjusting to supply chain disruptions and an entirely virtual sales model. All the while, tech-first companies are winning, as they have already developed the capabilities needed to take on this new digital reality and applied them successfully.

Learn how digital leaders across industries are adapting their commerce strategies to succeed in our new reality, and how you can accelerate your eCommerce transformation with data and AI.

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Meeting the Digital Demand with Data and AI

In the span of a few short weeks, the entire world’s buying habits, service demands, and working patterns have been fundamentally shifted to digital.

What can you do today to answer these demands? Join Coveo President, CTO and Co-founder, Laurent Simoneau as he explains how data and AI can help you scale up digital experiences across your enterprise to cope with this demand.

Learn how to seamlessly harness business applications you’re already using like Salesforce, ServiceNow and Sitecore. Walk away with an approach to move quickly with Coveo and know how to apply these innovations in commerce, service and across your entire workplace.

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Digital Leadership Through Crisis

The world has dramatically changed in the last 14 days. Businesses have to abruptly adapt to a new reality: an office-less workplace, agent-less service and store-less commerce. These changes are catalyzing business model obsolescence and accelerating the imperative to become a fully digital business.

This reality will fuel unprecedented digital rush, as well as cloud and AI adoption. As more businesses embrace these changes, the expectations will rise even higher for intelligent digital experiences in workplace, service and commerce. Join Louis Tetu, Coveo CEO and Chairman, and Jim Roth, Executive Vice President, Customer Support at Salesforce, for a conversation and update on digital leadership through crisis, the role of data and AI in the next experience economy and more.

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Coveo Impact is a game-changer for customer experience professionals.

Airdre Knox, Xero

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