The Coveo Customer Service Relevance Maturity Model

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Your customers have high expectations for your support experience. If your organization cannot provide the most relevant information to your contact center agents, they will never be truly proficient, or satisfied – and they will leave. 

The Coveo Customer Service Relevance Maturity Model™ describes progressive levels of attainment for organizations seeking to provide the most relevant content and information to their customers, communities and staff. Read this whitepaper to learn more.