On-Demand Webinar

Your Roadmap to Intelligent Assisted Support ( webinar )

Duration: 45 min

Presented by:

Mike Raley

SVP, Growth Operations

Mike Raley is SVP of Growth Operations at Coveo. In his role, Mike leads a team responsible for managing cross-functional go-to-market programs, and works closely with the entire Marketing team to continuously improve practices and processes that drive efficient, scalable growth.

Mike has twenty years’ experience working at high-growth B2B companies, in a range of leadership, marketing and operations roles. Mike joined Coveo in 2011 and previously served as SVP, Global Marketing. Before Coveo, Mike was a Marketing Director at Aspect Software, a leading provider of customer contact software. At Aspect, he led a team responsible for demand generation, field and customer marketing programs and events. Mike also served as Marketing Director for the e-discovery software & services division of FTI Consulting, and at Sapient, where he held operations, sales support and event marketing roles.

Mike lives in New York City and has a bachelor's degree from the University of Connecticut.

John Ragsdale

VP of Research, Technology and Social

TSIA

Adam Palmer

Customer Success Manager, Coveo

Among support leaders’ top priorities are the seemingly contradicting needs to reduce support costs, while improving customer satisfaction through more effortless experiences. With support engineers relying on complex information ecosystems, high turnover rates, and increasing customer expectations, building a sustainable contact center strategy that cost efficiently supports growth has been nearly impossible.

Listen to this on-demand webinar to learn how to take advantage of AI-powered search to create an intelligent support center that:

  • Upskills your support engineers so they can take on more by themselves (find answers & related experts)
  • Lowers staff turnover by transforming the nature of their work
  • Actually improves CSAT when customers interact with your contact center