Your Roadmap to Intelligent Assisted Support ( webinar )

Duration: 45 min

Among support leaders’ top priorities are the seemingly contradicting needs to reduce support costs, while improving customer satisfaction through more effortless experiences. With support engineers relying on complex information ecosystems, high turnover rates, and increasing customer expectations, building a sustainable contact center strategy that cost efficiently supports growth has been nearly impossible.

Listen to this on-demand webinar to learn how to take advantage of AI-powered search to create an intelligent support center that:

  • Upskills your support engineers so they can take on more by themselves (find answers & related experts)
  • Lowers staff turnover by transforming the nature of their work
  • Actually improves CSAT when customers interact with your contact center

Presented by:

  • Mike Raley

    SVP, Marketing

    Mike Raley is Senior Vice President of Marketing at Coveo. Mike has fifteen years’ experience working at high-growth B2B software & services firms, in a range of global marketing and operations roles. Mike joined Coveo in 2011 and previously served as Sr. Director of Demand Generation & Marketing Operations.

    Prior to joining Coveo, Mike served as Marketing Director with Aspect Software, a leading provider of customer contact software. At Aspect, he led a team responsible for demand generation, field and customer marketing programs and events. Mike also served as Marketing Director at FTI Technology, the e-discovery software & services division of FTI Consulting, and at Sapient, where he managed operations, marketing, sales support and customer loyalty teams and programs.

    Mike currently serves on the Partner Advisory Board of the Technology Services Industry Association. He lives in New York City and has a bachelor's degree from the University of Connecticut.

  • John Ragsdale

    Vice President Research, Technology and Social, at TSIA

  • Adam Palmer

    Customer Success Manager, Coveo