On-Demand Webinar

Your 2017 Roadmap to Intelligent Self-Service

Duration: 30 min

Presented by:

Mike Raley

SVP, Growth Operations

Mike Raley is SVP of Growth Operations at Coveo. In his role, Mike leads a team responsible for managing cross-functional go-to-market programs, and works closely with the entire Marketing team to continuously improve practices and processes that drive efficient, scalable growth.

Mike has twenty years’ experience working at high-growth B2B companies, in a range of leadership, marketing and operations roles. Mike joined Coveo in 2011 and previously served as SVP, Global Marketing. Before Coveo, Mike was a Marketing Director at Aspect Software, a leading provider of customer contact software. At Aspect, he led a team responsible for demand generation, field and customer marketing programs and events. Mike also served as Marketing Director for the e-discovery software & services division of FTI Consulting, and at Sapient, where he held operations, sales support and event marketing roles.

Mike lives in New York City and has a bachelor's degree from the University of Connecticut.

John Ragsdale

VP of Research, Technology and Social


During this webinar, Coveo's VP of Marketing, Mike Raley, and TSIA's VP Research, John Ragsdale, show the deliverables needed to develop the foundations for your self-service plan:

  • What you need: The key capabilities required to deliver intelligent self-service
  • Where to start: How to build your self-service strategy and roadmap
  • Why now: The costs of inaction and how to build a strong business case for investment