Your 2017 Roadmap to Intelligent Self-Service

Duration: 30 min

During this webinar, Coveo's VP of Marketing, Mike Raley, and TSIA's VP Research, John Ragsdale, show the deliverables needed to develop the foundations for your self-service plan:

  • What you need: The key capabilities required to deliver intelligent self-service
  • Where to start: How to build your self-service strategy and roadmap
  • Why now: The costs of inaction and how to build a strong business case for investment

Presented by:

Mike Raley

SVP, Marketing

Mike Raley is Senior Vice President of Marketing at Coveo. Mike has fifteen years’ experience working at high-growth B2B software & services firms, in a range of global marketing and operations roles. Mike joined Coveo in 2011 and previously served as Sr. Director of Demand Generation & Marketing Operations.

Prior to joining Coveo, Mike served as Marketing Director with Aspect Software, a leading provider of customer contact software. At Aspect, he led a team responsible for demand generation, field and customer marketing programs and events. Mike also served as Marketing Director at FTI Technology, the e-discovery software & services division of FTI Consulting, and at Sapient, where he managed operations, marketing, sales support and customer loyalty teams and programs.

Mike currently serves on the Partner Advisory Board of the Technology Services Industry Association. He lives in New York City and has a bachelor's degree from the University of Connecticut.

John Ragsdale

Vice President Research, Technology and Social, at TSIA