TSIA Virtual Summit: Findability - The Search for Enterprise Content

Knowledge and content management are enterprise-wide challenges. Though support organizations have historically had a strong focus on knowledge management to speed customer issue resolution, doing a better job of capturing and sharing knowledge can improve productivity and the customer experience across the enterprise.

This 2-hour virtual summit featured a highly interactive panel discussion with experts from Dell, Informatica, TeleTracking, Coveo, TSIA, and more, on the challenges and best practices behind enterprise-wide knowledge sharing and collaboration.

Presented By:

• John Ragsdale, Distinguished VP, Technology Research, TSIA
• Louis Têtu, Chairman & CEO, Coveo
• William Hudson, VP, Marketing IT, Dell
• Melissa Korzun, Managing Director, Client Transformation, TeleTracking
• Pattabhi Raman, Senior Director, Digital Experience, Informatica