On-Demand Webinar

Discover What’s New in the Coveo for Salesforce Summer ‘19 Release

Duration: 34 Minutes

David James

Product Marketing Director at Coveo

Neil Kostecki

Sr Product Manager at Coveo

We're back with our biggest and most exciting Coveo for Salesforce release yet! With the new innovations from this release, you’ll be able to give your agents more powerful insights into user activity leading up to case creation and drive even more personalized self-service experiences on Community Cloud.

Attend this live session for a guided walkthrough of the highlights of the Coveo for Salesforce Summer ‘19 Release, and ask your questions to our product management team. You’ll learn about all the new features and capabilities that are made available to you, including:

  • Deeper Agent Insights and Knowledge Creation: Empower agents with more insight into customers’ online behavior and create knowledge directly where your agents solve cases.
  • More Personalized Self-Service Experiences: Deliver even more personalized content recommendations and dynamic content navigation on your self-service sites.
  • Leverage Coveo Across More Salesforce Clouds: Deliver AI-powered search and recommendations across more Salesforce Clouds and use cases, including Financial Services, Health Cloud and B2B Commerce.