Rethinking Relevance Roundtable:

Expanding the Scope of Self Service with Relevance

Duration: 60 min

John Ragsdale

VP of Research, Technology and Social

TSIA

Digital first and customer-centric thinking is how your service organization adapted and scaled in 2020. How do you continue that trend and prioritize the resourcing it takes to deliver the same quality of service your customers expect?

Service leaders like you are asking the same questions. You need to continue to adapt and invest while cutting costs AND delivering exceptional service experiences that customers expect across multiple channels.

Watch this session to learn the trends that are shaping service practices across industries, the channels that are delivering value, and roadblocks & strategies to reduce friction while achieving measurable success outcomes.