Measuring and Optimizing for Service Success
45 minutes
Presented By:
Keri Rogers
Program Manager, Learning
Ultimate Software
Tyrel Drey
Director of Support Operations
Vizio
Bonnie Chase
Director, Product Marketing at Coveo
Your data is giving you actionable insights. Learn how to use them.
Today’s support leaders know that just going digital isn’t enough. Experiences should be optimized to meet the demands of each user, at every interaction. But as support channels expand and customer preferences grow, understanding customer behavior and measuring success can become increasingly difficult. In this 45 minutes session, learn how you can leverage analytics to continuously optimize and tailor customer experiences to:
- Understand user behavior across your service experience
- Identify opportunities to tailor experiences to increase engagement and excitement across audiences
- Make targeted, iterative improvements that make an impact
See our customers Ultimate Software and Vizio share how they used data to inform their customer experiences, identify opportunities to continuously improve service outcomes. Watch the on-demand session here.