KCS v6 Roundtable
2:00 pm ET / 11:00 am PT | 60 minutes
Moderator:
Judith Cardinal
Senior Customer Success Manager at Coveo
As the Consortium for Service Innovation says, the basic premise of KCS® is quite simple (solve it once, use it often) but adoption of the methodology is not.
We want to help you tackle the big questions, challenges and discuss the successes of organizations like yours using or exploring Knowledge-Centered Service v6*.
Join us for our monthly KCS Roundtable where Judi Cardinal, a certified KCS v6 Trainer, will discuss strategies, tactics and best practices at each of the key milestones along the KCS journey.
In this month’s session, we will have Tammy Willey, Knowledge Management Strategy Lead, discuss implementation of KCS in a sales environment at Jacobs Engineering Group.
*KCS® is a service mark of the Consortium for Service InnovationTM